The chatbot experiment went well, I’ve learned a lot. A couple of findings:
- A chatbot might not be the best medium, because people don’t know what to expect when they see the chat screen.
- A dynamic form works a lot better.
This is the current situation:
Next steps would be to pre-fill the form or don’t have fields presents that are already known.
In the end it (codename vurze) should work similar to the illustration below: