Let’s do better phone calls part two

The chatbot experiment¬†went well, I’ve learned a lot. A couple of findings:

  • A chatbot might not be the best medium, because people don’t know what to expect when they see the chat screen.
  • A dynamic form works a lot better.

This is the current situation:

Next steps would be to pre-fill the form or don’t have fields presents that are already known.

In the end it (codename vurze) should work similar to the illustration below: